Understand that each case is reviewed manually and is not a turn-key solution. We take into account several factors regarding purchases made to ensure they are eligible for a refund, whether it may be a full or partial refund to the customer.
Provided that a request for refund is made within 24 hours of the order being made, a customer will receive a full refund, no questions asked.
However, beyond this processing time frame, it is up to the company, to provide a refund for any change of my mind orders or orders made incorrectly. This falls under the following categories respectively;
- Change of mind
- Incorrect size
- Incorrect colour
Each order is custom made and tailored specifically for you. This means there is a customization fee included in each order required for the time to create and design your order based to specifications of up to $5 per image.
PLEASE NOTE: In the event of a refund for a particular order that was received, the original shipping costs will be deducted out of the total as this was used to cover all shipping costs related to the shipment of the order specifically.
If you wish to refund your order passed the given time frame, we will review your order and if it is deemed eligible for a refund, you will receive the refund of your order, minus the customization fee per design created.
Once your order has been printed and sent off for shipping, we will not be able to refund the order unless there is a clear issue with the design or material or our team has made a mistake regarding your order in particular.
We do not accept a return of products that are intimate or sanitary goods. Once the product has been worn or used, you will lose your rights of any refund whatsoever unless there is a clear defect in the product which can be provided with full proof.
To qualify for a partial or full refund, you must provide us with your order # as well as images pertaining to the reason for your refund. We will then review the case and let you know whether your refund has been approved or rejected.
If an item is missing from your order, please contact our team to inform us about the missing items from your order. Once we confirmed that an item was missing, we will offer a full refund of the item value or initiate the replacement process.
The same protocol applies if you didn't receive your package. Once we confirm with the courier company that your package is lost, we will offer a refund or resend the items.
HOLIDAY/ GIFT PERIODS
During holiday periods, our company refers an appropriate time that we believe orders will be delivered within.
Understand that orders placed during a holiday period are subject to potential delays due to an uptick in traffic as well as an increase in parcel delivery with our chosen courier companies. This means the given delivery timeframe may be extended further without the need for any changes made. You will not be entitled to a refund for any late orders received during any period that may consist of a holiday or specific “gift-giving” period. To ensure that you avoid disappointment, we always ask that you prepare ahead of time and order ahead of the crowd to ensure your order will arrive in a timely manner.
If you are expecting your order within a certain time frame, please email us at email@example.com to obtain a better idea of whether or not you will receive it during this time frame. However, in the chance there is a delay pertaining to your order, it is up to the company to provide any sort of compensation to the recipient of the delayed order.
In the chance that your order contains incorrect information which is not corrected by yourself during the course of your order from the date of order to the moment of delivery, you will be held responsible for the corrections made.
Provided that your order is sent to the incorrect address or is lost, you will be in charge of the shipping cost required for reprinting/resending your order. If it is deemed that the issue has occurred as a result of the company, we will uphold the extra charges required for you to receive your order.
EXCHANGES (IF APPLICABLE)
If your item has a fault and is by no fault of your own, please email us at firstname.lastname@example.org to advise us of this problem. You must provide us with an order # and images describing and displaying the fault or the issue. Once we have reviewed this and approved it, a replacement will be organised for production and delivery for you.
To return your product, you should mail your product to the following address;
C/- Pulse Socks
10 Annette Street
Athol Park SA 5012
In the chance that your item is unused and you decide to return the product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We cannot guarantee that we will receive your returned package even though it may have tracking attached.