A few simple answers
Why are you selling socks?
There is one way to show how you feel about your day, and that is socks! There is never a need to hide your joy and never a better reason to share it with others!
How do I know those socks will fit me?
We provide sizing measurements on our deigns available on our store. Just know your measurements and match it to your choices!
I am on the larger end of the Medium size? What should I do?
Our suggestion for customers who are finding themselves on the larger end of a size should always choose the next size up! This will ensure you avoid disappointment!
What sizes do you have on offer?
We currently stock three sizes, S,M & L sizes with our sizes labelled in AU foot sizing. If you are on the larger end of a size, we may recommend going to the next size to avoid disappointment!
Do I have to crop the image I upload?
Nope! Just make sure you upload a good resolution image in good lighting and the best pictures are always front facing. Our team will review it and do the rest of the fancy cutting work!
Can I preview the socks before production?
If you would like to see a digital proof, please email us to let us know. However, we want to make sure that we get our socks designed and printed through our schedule and by viewing a digital copy can cause delays to your order and can increase the delay passed the normal 10 business day time frame.
Does it have to be a dog or person? Can I do another animal?
As long as you have a good quality photo, we can do anything from lizards to horses and from houses to a piece of dust!
What are your socks made of?
We use a blend of polyester and cotton. 75% polyester as we found that this is the best material for printing quality and 25% cotton as your socks should still be comfortable.
Any washing instructions I should be aware of?
We've tested our socks and they should last many washes. For the best result, make sure to wash it on a cold cycle. (Avoid adding white clothes in the same wash just in case!)
How long does it take for my custom socks to get made?
Our custom process takes about 10 business days for the designing and printing of the socks and to bring it to the post office for delivery. If you would like to enquire further, please count 10 business days from your date of order as the timeframe it requires.
How come my socks look different to what was advertised or the product page image?
Our socks have gone through several transformations as to improve the quality of the product itself. This does mean that some changes were made in an effort to do this and may be the reason that the appearance is different to what you were originally expecting.
Where do you currently ship to?
We ship to all main countries such United States, Canada, UK, New Zealand and Australia.
Are there costs for shipping?
Our shipping costs are dependent on the size of your order. We have a special deal for those who order over $60USD can receive their order with FREE Shipping. Otherwise those with smaller orders can enjoy our current flat rate for shipping costs.
How do you handle your shipping process?
Once an order has been made, we go through the necessary steps of editing, designing and printing at our Pulse Fulfilment Warehouse before getting them sent off in the most efficient way possible. This ensures minimal costs from your end and efficiency behind our processes.
How long is the delivery?
Once your order is placed, it takes up to 10 business days for the socks to be designed and printed. After that, it takes up to 2 weeks for the socks to arrive for our customers in the United States, Canada, Australia and New Zealand.
We do ship worldwide to most countries and if this is you, we will be in contact with you with more information of your order if required.
If you haven't received your product after 4 weeks from the tracking # being updated, please contact us at email@example.com and we will be sure to investigate further into the matter for you.
What if my item doesn't arrive, or becomes "lost"?
Sometimes there can be delays with Australia Post and how they conduct their delivery methods. Please allow at least 2-3 weeks before contacting us about your order. If this time frame has passed, and you still have not received your order, we value your time as a customer and will investigate further into this matter. If we cannot determine the reason of this package. We will be sure to offer a replacement or a refund, if necessary.
Why doesn't my shipping status change?
We work with our courier partners who have communication structures with the main shipping partners in major countries. This means there can often be a delay in communication and as a result, a delay in changes to the tracking notifications. We ask that if there has been no change, please wait 2-3 days and check again.
What if I am living in a rural town?
In the chance that you are currently living in a rural town, please allow the maximum amount of time before your order arrives. This could be potentially up to 2 weeks, but could arrive much sooner than expected.
How can I pay for my order?
We only use trusted and secure payment gateways to protect your payments. This includes Paypal and Stripe as options for payments. You can pay by Paypal, VISA, Mastercard.
How does my discount code work?
Once you are at the checkout section, enter in your promo code and if the code is still valid, the changes will be automatically made and reflected on your new pricing.
Please Note: Only one discount code can be used per order.
Is it safe to process payments through you? Do you have access to my card details?
We use Stripe and Paypal, the leading international payment providers, to handle all of our payment processes. Your details will be stored on the gateway's private servers to be used for any future purchases.
How do I place an order?
It's extremely simple actually!
1. Choose a product you absolutey LOVE!
2. Add the product to your cart.
3. Fill in your required information
4. Pay and you're on your way to receiving your brand new socks.
What do I do if i'm having trouble placing an order?
First you want to check your spam folder or try do a search for emails sent by "Pulse Socks". If this doesn't help, send us an email at firstname.lastname@example.org and we'll get right on it!
What do I do if I never received an order confirmation email?
First you want to check your spam folder or try do a search for emails sent by "Pulse Socks". If this doesn't help, send us an email at email@example.com and we'll get right on it!
My order arrived broken.
Before moving our products out, we personally check for any inconsistencies, but we apologise in advance if you have received a faulty product. Please email us immediately and we will rectify the situation.
I'm an absolute novice with everything.
And everyone has to learn somehow!
Here at Pulse Socks, we always want to make our customers feel at home and as a result, we want to improve your experience so that you can do what you enjoy. . . SHOPPING.
If you have any questions or want to give some feedback to help us better our services, feel free to email us.